Managed IT Services you can rely on
Gain the space to focus on your core business by outsourcing the management of your operations with Canonical's Managed IT services. Whatever the size of your company, our engineers can deploy and manage your environments efficiently and securely.
Ask a Managed Solutions expert
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We mind your ops,
you mind your business
Open source IT solutions are the future when it comes to technology, but can often be challenging to maintain. Managed IT services are a solution that allows you to harness the power of open source without the hassle of maintenance.
Canonical’s Managed Solutions is a service that identifies, deploys, and manages open source ecosystems for you at predictable costs. This way, you can access our market-leading open source expertise and focus more of your resources on your core business.
Tell us what you need
Key benefits
- Access to market-leading technological expertise
- Enterprise-grade security and compliance
- 24/7 monitoring and incident resolution
- Significant reductions in CAPEX
- Ingrained observability
- 24/7 support included with Ubuntu Pro
Managed packages
Besides providing managed services for most of our products, we propose a series of pre-packaged solutions for the most frequent business challenges.
Private cloud
Enjoy your own private cloud without worrying about its deployment or maintenance
- Hardware consulting and certification
- Fully automated ecosystem, from bare metal automation to apps, made in-house
- Accelerated time to market
- Proactive upgrades
AI infrastructure
Stay ahead of the competition with fully managed MLOps infrastructure that enables you to deploy high complexity models
- Fully integrated MLOps solution, available on-prem or on public cloud
- Faster project delivery
- Reliable experts to speed up your AI journey
Telco cloud
Expand your reach and achieve market-leading uptime for your telco clouds
- Fully compliant ecosystems with consistent security hardening
- 24/7 observability and monitoring
- Infinite scalability from the get-go
Cloud apps
Enhance the security and reliability of your containers, databases, and service buses with fully managed apps
- Extensive suite of in-house automated apps
- Adaptable security and compliance certifications
- Assured high availability via site/geo redundancy
Our process
Our Managed Solutions process is easy and intuitive. You’ll initially be consulted by our specialists to design the best managed solution for your needs. Afterwards, it’s all on us:
-
Deployment
Specialised Canonical engineers deploy your required architecture sustainably and efficiently. -
Management
Our team manages all your ‘day 2’ operations, from observability to upgrades. We handle all issues, and consistently re-enforce the security of your environment. -
Optional handover
We’re lock-in free, so if after a while you want to start managing your environments by yourself, we can teach you how and give you remote support for high-severity cases.
Your options
| Managed solutions | Firefighting Support | |
|---|---|---|
What it is |
Canonical engineers deploy your environment and manage all operations. We maintain admin rights and a permanent connection. | Canonical engineers provide support and guidance in high-severity situations, while you manage your operations. |
Ubuntu Pro + Support 24/7 |
Included | Included |
Service levels |
1-hour SLA for high severity cases, all other cases addressed in under 24 hours | 1-hour SLA for high severity cases |
Incident management |
Unlimited, covering cases we identify ourselves or flagged by you | Only for high severity cases that impact the product’s core functionality |
Service requests |
Unlimited | One at a time per environment |
Backup & recovery |
Unlimited | Not covered |
Software & package updates |
Unlimited | Not covered |
Capacity reports |
Available | Unavailable |
Admin access |
Required | Not required |
Add-on support
for managed solutions
Go beyond operation management with our suite of add-ons designed to give you access to training, priority support, or assistance with non-operational queries.
Ops consulting
- On-demand, private sessions with Managed Services engineers specialised in specific products or operations
- Useful when learning to self-manage, training new teams, or planning migrations
- Essential before and after major changes in infrastructure, as well as handovers
- Available in monthly packages of 10, 20, or 40 hourse
Dedicated Support Engineer (DSE)
- Your own Canonical Managed Services engineer, who will prioritise your cases and needs
- Dedicated one-on-one engineering time eight hours a day, five days a week, at your discretion
- Recommended in deployments of over 200 nodes
- Fixed price per year, no matter the node count